Terms & Conditions

This page describes the terms and conditions on which we give you access to our website (crownherbalproducts.com) and deliver any of the listed products. Kindly read this document carefully before purchasing any product from our site. You must understand that by placing an order with us, you will be considered agreed to these terms and conditions.

Purchase Contract

This website is operated by Crown Herbal Products “we”, “us” or “our” registered in United Kingdom with our registered office at 71- 75 Shelton Street, Covent Garden, London WC2H 9JQ subject to following terms;

  • You are considered agreed to our terms and conditions immediately as you visit our website. You will be legally bound to accept these terms whether you make purchase or not. If you don’t want to be legally bound by these terms and conditions, kindly do not access or use our website.
  • We have the right to alter or modify the terms and conditions at any time. You should be aware of the changes made by us in order to be updated. Your regular visit to our website after modification ensures that you are agreed to be legally bound by these updated terms and conditions..
  • We will confirm your order by sending you a confirmation message on your provided email address or contact number. Purchase contract will be made at this point and we will deliver the products to your destination in accordance with your order and these terms and conditions.

Age Restrictions

You must be 18 year old or over in order to make purchase form our website and if you are less than 18 then you must require your parents’ permission before accepting these terms and conditions. Your email address is essential for us to provide important information such as order confirmation, discount offerings and other changes made in terms and conditions. You must be able to understand the terms of use of our website.

Availability of Products

All the products listed on the website are subject to availability. We will try to identify and mention any “out of stock” products listed on our website. Large or frequent orders might cause shortage of stock.

Price and Delivery Charges

  • The prices of the products listed on the website will be as quoted on the site and updated with the time.
  • All prices mentioned are VAT inclusive but delivery costs exclusive that will be added as you checked out.
  • We have the right to change prices at any time but it will not affect the orders about which we have sent you confirmation message. We generally confirm prices as part of our dispatching process so that, when a Product’s actual price is less than the price stated, we charge the lesser amount when shipping the Product.
  • Every order you place on our website is included a charge for delivery. It will be displayed as a separate cost on the order confirmation page.

Payment Method

You will make payment for your order by using debit or credit card not by check or cash. You should agree to the information you provide us at the time of buying goods are accurate, the ownership of your credit or debit card and availability of sufficient funds to pay for goods ordered. We have the right to terminate our contract with you if we are rejected authority for payment at any stage.

Product Delivery

Product delivery will be completed to the address stated by you at the time of placing an order on our website. You can change this address at any time with every order you place. The product will be delivered on the provided address.

For standard delivery, you will receive your order within 3 to 5 working days. We will make reasonable efforts to ensure that the product is delivered to you within the mentioned time. We are not responsible for shipped parcels delayed by third parties, for example, due to bad weather circumstances. For any other inquiries about your order placed, please contact us by email or phone.

Intellectual Property

All the product names, images, phrases, slogans and logos included with or accompanying the Crown Herbal Products or third parties are subject to copyright, trademarks design rights, and intellectual property rights of Crown Herbal Products or third parties involved. The content of our website shall not be construed as conferring by implication, estoppel or otherwise any license or right to use any, patent, trademark, design right, property or copyright of Crown Herbal Products or third party whose Trademark appears on the website.

Defective Product

We guarantee you about the quality of our herbal products. You should examine the product packing before using it and inform us in writing an email or by phone call about reasons of dissatisfaction with your order. We will issue refund of the full amount of the products you ordered that will not meet your satisfaction or arrange replacement of the products, provided that you inform us within 7 days of the delivery received. Our representative will instruct you about sending the product back to us.

Customer Complaints

If you have any complaints about our products or services, please send an e-mail on info@crownherbalproducts.com or sales@crownherbalproducts.com or write us on 71-75 Shelton Street, Covent Garden, London WC2H 9JQ or call us on +44203 633 4433 (9am to 5pm on Monday-Friday).

Cancellation of Order

You can cancel the purchase contract at any time within seven working days form the day our agent recorded your order delivered, you should:

  • Inform us about your cancellation by sending an email or calling us business hours;  and
  • Return the product to us immediately in the same condition in which it was delivered.


If any of these stated terms and conditions is detained by any court of law in a particular state to be completely or partially invalid, unlawful or unenforceable, this shall not affect the legitimacy of the remaining terms and conditions that will continue to be valid and enforceable to their fullest degree permitted by law.

These terms and conditions will be interpreted and governed by the laws of United Kingdom.